Frequently asked _questions_

During your initial new client consult and facial, we'll recommend specific treatments for you. Afterwards, if you're unsure what to book, choose our undecided treatment option. It's perfect when you're not sure what your skin needs that day.

To ensure we can accommodate all of our clients, please provide at least 24 hours' notice if you need to cancel or reschedule.

Less than 24 hours' notice will result in a 50% charge of the service booked. Less than 4 hours' notice will result in a 100% charge. Missed appointments (no-shows) will be charged in full.

We truly understand that sickness and emergencies happen. Because your appointment time is reserved specifically for you, late cancellations and missed appointments still impact our schedule and small business.

As agreed at the time of booking, our cancellation policy applies to all appointments, and the applicable fee will be charged to the card on file when adequate notice is not provided.

To keep our schedule flowing and give every client the best experience, we kindly ask that you arrive on time. If you are more than 15 minutes late, we may not be able to accommodate your appointment, and the full service fee will still apply.

A valid credit card is required to secure all appointments. Your card is not charged at the time of booking and is only used in the event of a late cancellation, missed appointment or late arrival as outlined in our policies.

Payment for services is completed in person at the end of your appointment by debit, credit or cash.

All services, packages, gift cards and skincare products are final sale. We do not offer refunds or exchanges.

Gift cards are transferable. Services and packages are non-transferable.

We accept Visa, Mastercard, American Express, debit, Apple Pay, Google Pay and cash.

We provide personalized product recommendations based on your skin type, concerns and goals. Every client receives a tailored skincare routine designed to support their treatments and long-term skin health.

All skincare products are final sale. For hygiene and safety reasons, we can't accept returns or offer refunds. We're always happy to help you choose the right products for your skin before you buy.

We ship across Canada and the United States. Standard shipping is free on orders of $200 CAD or more. Below that threshold, standard shipping is $11.99 CAD within Canada or $14.99 CAD to the United States. Express shipping is $22.99 CAD within Canada or $27.99 CAD to the United States.

Orders are processed within 1–3 business days. Free pickup is also available at our Newmarket clinic. View our shipping policy for delivery estimates and order support.

We work quickly to ship your order as soon as possible. Once it ships, you'll receive an email with tracking details. Delivery times vary depending on your location.

We currently ship within Canada only.

Your first visit begins with a thorough consultation where we assess your skin, discuss your goals and create a treatment plan tailored to you. This is followed by a 60-minute facial customized to your skin.

If you're ready to get serious about your skin, we recommend budgeting $200–$500. We prefer every client to be on a full, curated regimen for the best results, because great skin is 80% homecare and 20% treatment.

Don't worry if your budget is smaller. We'll start you with products that fit your price range and schedule your next treatment. We work with all budgets, big or small.

Arrive with clean skin when possible, and avoid active ingredients (such as retinoids or exfoliants) for a few days beforehand, depending on your treatment.

For the best results, facials are typically recommended every 4–6 weeks, depending on your skin type and goals.

It depends on the treatment. Our signature facials have no downtime, while some chemical peels and microneedling may cause redness and sensitivity for a few days.

Absolutely. Treatments are customized to calm and support your skin while targeting concerns like acne, rosacea and very sensitive skin.

Yes. We offer consultations to assess your skin and create a customized treatment plan.

Absolutely. We offer virtual consultations and follow-up consults on Zoom, and we ship any recommended skincare within Canada.

Microneedling creates controlled micro-injuries in the skin to stimulate collagen production, helping improve texture, acne scarring and overall skin quality.

A topical numbing cream is applied for 20 minutes beforehand to keep you comfortable. Most clients experience little to no discomfort.

While some results can be seen after 1–2 sessions, a series of 4–6 treatments is typically recommended for the best results.

Dermaplaning gently removes dead skin cells and vellus hair (peach fuzz).

No, hair will not grow back thicker or darker. Dermaplaning only cuts hair at the surface and leaves the follicle untouched. Hair growth, thickness and colour are determined by hormones and genetics beneath the skin.

Extractions are included in our signature facials and corrective treatments, and are done when needed and appropriate for your skin.

Please note: if extractions require more than 15 minutes, a separate appointment will be scheduled to complete them.

Microneedling: not recommended if you are pregnant or breastfeeding, have used Accutane in the past 6–12 months, or have open wounds, skin infections or a compromised skin barrier.

Chemical peels: not suitable if you have extremely sensitive skin, active irritation, a recent sunburn, or have used Accutane in the past 6–12 months. BioRePeel is not recommended during pregnancy or breastfeeding.

Dermaplaning: not recommended with active acne, inflamed breakouts or highly reactive, sensitized skin.

Extractions: may be limited or avoided if the skin is highly inflamed, infected or compromised, to prevent further irritation.

LED light therapy: generally safe for most clients, but may not be suitable for certain medical conditions, photosensitivity, or medications that increase light sensitivity.

Advanced exfoliation: not recommended with a damaged skin barrier, active irritation, or while overusing strong actives such as acids or retinoids.

Every treatment is customized, and a thorough consultation is always done to make sure your service is safe and right for your skin.

BioRePeel and microneedling are not recommended during pregnancy or breastfeeding. All of our other skin services are pregnancy and breastfeeding safe.

If you use prescription skincare, please stop for 5–7 days before and after your treatment, and let us know before your appointment. Some treatments may need to be adjusted or postponed.

Yes. Treatments are selected and customized to be safe and effective for your specific skin type and concerns.

Detailed instructions are provided to support the best results and proper healing. See our treatment aftercare guides.

Some treatments give an immediate glow, while others improve the skin gradually over the following days or weeks. Your esthetician will talk you through what to expect at your appointment.

We'll recommend a personalized homecare routine to support and enhance your results. Results can't be guaranteed without a customized skincare routine.

We are a home-based studio in Newmarket, Ontario. The full address is on our booking site.

Please park in the driveway and text 289-279-1754 when you arrive. We'll let you know when to come to the door, as we don't have a waiting area. Please don't come to the front door until we let you know we're ready.

Yes, we have a restroom available for clients.