Welcome to Solea Skin Clinic
Your appointment has been successfully booked, and a confirmation email with your appointment details has been sent to you.
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To ensure the best possible experience, please review the following appointment information, policies, treatment preparation, and aftercare guidelines prior to your visit.
Arrival Information
→ Appointment reminders are sent 72 and 24 hours before your visit.
→ Please park in the driveway upon arrival. Limited parking is available on-site.
→ Kindly avoid arriving early, as we do not have a waiting area available.
→ Please text (289) 279-1754 upon arrival and remain in your vehicle until your aesthetician is ready for you.
→ A restroom is available during your visit.
→ We accept Debit, Visa, Mastercard, Apple Pay, Google Pay, and Cash.
→ All purchases are subject to 13% HST.
Cancellation Policy
→ Cancellations or reschedules require a minimum of 48 hours’ notice.
→ Less than 48 hours’ notice will result in a 50% cancellation fee.
→ Less than 4 hours’ notice will result in a 100% charge of the scheduled service.
→ Cancellation fees will be charged to the card on file.
No-Show Policy
Missed appointments and no-shows will be charged in full.
Late Policy
Clients arriving more than 10 minutes late may need to reschedule their appointment and a 100% service charge may apply.
Children Policy
For safety and insurance purposes, children are not permitted during appointments.
Treatment Prep & Aftercare
FACIALS
Before Your Facial
- Avoid retinoids/exfoliants 3–5 days
- Avoid waxing
- Avoid excessive sun exposure
- Avoid picking skin
After Your Facial
- SPF mandatory
- Avoid sweating/heat 24 hours
- Avoid exfoliation
- Avoid harsh actives
- Hydrate skin
- No picking
What’s Normal
- Mild redness
- Temporary sensitivity
- Post-facial glow
CHEMICAL PEELS
Before
- Discontinue retinoids/acids 5–7 days
- Avoid waxing/laser
- Avoid sun exposure
- Disclose medications
After
- No picking skin
- SPF required
- Avoid sweating/heat
- Avoid actives
- Gentle skincare only
Healing Timeline
Day 1–2:
- Tightness/redness
Day 3–5:
- Possible mild peeling/flaking
Day 5–7:
- Smoother brighter skin
MICRONEEDLING
Before
- Avoid retinoids/acids
- Avoid sun exposure
- Avoid alcohol 24 hours
- Avoid anti-inflammatory medications and fish oil supplements
- Hydrate well
After
- No makeup 24 hours
- Avoid sweating 24–48 hours
- Avoid heat/steam
- No actives
- Strict SPF use
- Gentle hydration only
Healing Timeline
Day 1:
- Redness/sensitivity
Day 2–3:
- Dryness/tightness
- Possible mild flaking
Day 4–7:
- Smoother texture and healing
Recommended Post-Treatment Products
Support and extend your treatment results with our curated post-treatment essentials. These products are selected to hydrate, protect, soothe, and support the skin barrier following professional treatments.
Frequently Asked Questions
Can I wear makeup after?
We recommend avoiding makeup for at least 24 hours after your treatment, especially following microneedling or chemical peels, to allow the skin to heal properly.
When can I workout?
Please avoid intense exercise, heat, and sweating for 24–48 hours after your treatment to help prevent irritation and sensitivity.
When will I see results?
Results vary depending on the treatment and your skin concerns. Many clients notice an immediate glow after facials, while treatments such as chemical peels and microneedling continue improving the skin over the following days and weeks. Proper home care is most essential for great results.
What products should I avoid?
Avoid active ingredients such as retinol, exfoliating acids (AHAs/BHAs), benzoyl peroxide, and harsh scrubs for at least 5–7 days.
Is redness normal?
Yes — mild redness, sensitivity, and dryness can be completely normal after certain treatments, especially microneedling and chemical peels. This typically subsides within a few days.
What if I need to reschedule?
We kindly ask for a minimum of 48 hours’ notice to reschedule your appointment. Changes made with less than 48 hours’ notice is subject to a cancellation fee.
Questions before your appointment? Our team is always happy to help.
